Privacy Policy

Gold & Silver North Bay — Privacy Policy

Operating Name: Gold & Silver North Bay is a registered operating name of North Bay Stamp & Coin Ltd. (“we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us online, in-store, or by phone.

Last updated: [insert date]

1) Information We Collect

We collect information necessary to process transactions, maintain security, and improve customer experience. This includes:

  • Contact details: name, phone number, email, and billing/shipping address.
  • Order and payment details: purchase history, payment method, and transaction amounts.
  • Identity verification: photo ID or supporting documents when required for fraud prevention or large transactions.
  • Technical data: IP address, browser type, device identifiers, and general analytics from website visits.
  • Communications: emails, chat messages, and phone recordings related to your orders or inquiries.

2) How We Use Your Information

Your information is used to:

  • Process and deliver your orders.
  • Verify your identity and prevent fraud.
  • Communicate order confirmations, updates, and payment instructions.
  • Maintain internal records for accounting and compliance.
  • Improve our website, products, and customer experience.
  • Meet our legal and regulatory obligations under Canadian law.

We do not sell, rent, or trade your personal data. Ever.

3) Recorded and Monitored Communications

For quality assurance and security, phone communications may be recorded.
All phone discussions regarding pricing, custom orders, or transactions must be confirmed by email to create a verifiable record.
Email communications are archived and encrypted for audit and compliance purposes.

4) Payment Information

  • Payments processed by Interac, credit card, or bank transfer are handled securely through third-party providers who comply with PCI DSS and Canadian financial standards.
  • We do not store full credit card numbers or banking credentials on our systems.
  • For recurring or pre-authorized debit payments, only the minimal information required to process and verify payments is retained.

5) Data Storage and Security

We use secure servers and encryption protocols to protect your information.
Access to personal data is limited to authorized staff and contractors who require it for legitimate business purposes.
We retain transaction and communication records only as long as necessary to meet legal, tax, or compliance obligations.

6) Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Remember preferences and improve usability.
  • Track website traffic through aggregated analytics.
  • Prevent fraudulent activity and detect suspicious use.

You can disable cookies in your browser settings, but some site functions may not work correctly without them.

7) Disclosure to Third Parties

We may share information only when necessary to:

  • Complete payment or shipping through verified service partners.
  • Comply with legal requests or government regulations.
  • Investigate or prevent suspected fraud or misuse.
    All partners are required to maintain confidentiality and data protection standards.

8) Your Rights

Under Canadian privacy law, you may request to:

  • Access the personal data we hold about you.
  • Correct or update inaccurate information.
  • Withdraw consent for future communications (except required legal or transactional messages).

Requests can be made to contact@goldandsilvernorthbay.ca and will be handled within 30 days where feasible.

9) Data Retention

We retain order and communication records for a minimum of seven (7) years to comply with accounting and anti-money-laundering regulations.
After that period, information is securely deleted or anonymized.

10) Children’s Privacy

We do not knowingly collect or process personal data from individuals under the age of 18. Any such data discovered will be deleted immediately.

11) Policy Updates

We may update this Privacy Policy to reflect operational or legal changes. The latest version will always be posted on our website. Continued use of our services implies acceptance of the most recent version.

12) Contact

For privacy inquiries, corrections, or data access requests:
Email: contact@goldandsilvernorthbay.ca
Mail: North Bay Stamp & Coin Ltd.
107-222 McIntyre St W, North Bay, ON, P1B 2Y8, Canada